Shipping & Returns

U.S. Shipping

• $10 flat rate shipping on all U.S. orders.
• Free shipping on orders over $100.
• You'll receive an email confirmation after placing your order, followed by a tracking number once it's shipped.
• Customers are responsible for return/exchange shipping fees.

International Shipping

• We ship worldwide! Shipping fees vary by location and are calculated at checkout.
• Customers are responsible for all shipping costs, customs, duties, and return/exchange fees.
• After placing an order, you'll receive an email confirmation and a tracking number once your order ships.
• We recommend using your tracking number for the most accurate delivery estimate.
  
  

Returns

• Returns must be sent back within 14 days of receiving your order.
• Items must be unworn, unwashed, unused, and in their original packaging with tags attached (no perfume, animal hair, makeup, deodorant marks, or stains)
• Hats and stickers are final sale and cannot be returned.
• We only accept returns for online purchases—not for items bought in-store.
• Customers cover return shipping fees.
• Before sending a return, email us first at aloha@kaialohasupply.com with the subject: Your Order # | Return
• Refunds are processed within 7 business days after return approval but may take extra time to appear in your account. 

Exchanges 

• We only offer size exchanges for online purchases. - We do not offer exchanges on purchases made at one of our retail stores.
• Exchanges must be shipped back within 14 days of receiving your order.
• Items must be in new condition, with original packaging and tags attached.
• Hats and stickers are final sale and cannot be exchanged.
• Customers cover exchange shipping fees.
• Email us first at aloha@kaialohasupply.com with the subject: Your Order # | Exchange before sending your item. 

Delivery Disclaimer 

• We are not responsible for lost packages or failed deliveries.
• Double-check your shipping address before placing an order. If you need to make a correction, email us ASAP at aloha@kaialohasupply.com—we’ll try our best to update it before shipping but can't guarantee changes.
•  If your package is damaged, delayed, or marked as delivered but not received, contact the shipping carrier first before reaching out to us.
• If you receive a wrong, damaged, or defective item, email us immediately with photos for assistance.